Here to help with the questions you may have.
Orders & Shipping：
All orders are carefully packed and shipped in gift box packaging to ensure both protection and a beautiful unboxing experience.
Shipping usually takes 7–15 business days depending on the destination.
Yes, we do offer express shipping. Additional shipping fees may apply for urgent orders. Please contact us before placing your order for more details.
Yes, tracking information will be sent once your order has been shipped.
Yes, we offer worldwide shipping to most countries and regions.
Tracking updates may take several days after shipment depending on the shipping carrier.
Please contact us as soon as possible. Address changes may not be possible once the order has been shipped.
Shipping times may vary during holidays, customs inspections, or high-order periods.
Usually, no additional customs duties or import taxes are required. Taxes and duties are generally included in our shipping service.
Returned packages due to incorrect addresses or failed delivery attempts may require additional shipping fees for resending.
You can contact us anytime at [email protected]
Product & Materials：
Yes. Each piece is handmade and may carry slight handcrafted differences.
Natural materials may vary in color, texture, bubbles, or inclusions, which are part of their unique character.
For jewelry made with natural stones, each bead is naturally formed and carries its own unique texture, color, and character. Therefore, every piece may vary slightly and may not look exactly the same as the photos shown.For pieces made with acrylic, plastic, glass, or other man-made materials, the designs are generally consistent and each bracelet will look nearly identical to the displayed images.
Our pieces may include natural stone, colored glass, acrylic, resin, alloy, and other carefully selected materials.
Tracking updates may take several days after shipment depending on the shipping carrier.
Care Instructions :
Store sealed in a dry place
Remove before sleep
Remove during exercise
Avoid impact or dropping
Avoid chemicals (perfume, lotion, etc.)
Keep away from water
Clean regularly with a soft cloth
We recommend removing jewelry before showering, swimming, or exercising.
Most natural stones are generally considered hypoallergenic and suitable for sensitive skin, as they are stable materials that do not usually cause skin irritation.
If you have very sensitive skin, we recommend choosing styles with hypoallergenic metal materials such as stainless steel, sterling silver, or gold-plated components. For extra-sensitive skin, it is recommended to wear the bracelet for short periods at first and keep it clean and dry. Please remove it during exercise, showering, or heavy sweating, and avoid prolonged contact with sweat, perfume, or other chemicals to help reduce the possibility of skin irritation.
Colors may appear slightly different due to lighting and screen display settings. Due to the unique nature of natural stones, the beads used in natural stone bracelets may also have slight variations compared to the photos shown.
Tiny bubbles, textures, inclusions, or imperfect natural markings are natural characteristics of natural stones and handmade materials. These unique details are part of their natural beauty and authenticity.
We recommend storing your jewelry in a sealed box or pouch in a dry place away from humidity and direct sunlight to help reduce oxidation and extend its lifespan.
Elastic bracelets should be handled gently, as excessive pulling may affect durability over time.
No, it’s not heavy. Natural stone beads are slightly heavier than acrylic ,resin or glass beads, but they give a more solid, high-quality feel.
If you prefer an ultra-lightweight feel, then acrylic resin or glass beads would be a better choice.
Proper storage and care can help reduce tarnishing and extend product life.
Size & Customization
Yes. Please contact us before placing your order for custom sizing requests.
Because all products are handmade, slight size variations may occur. The bracelet is made with elastic cord and has a certain degree of stretch, so small differences in size will not affect the fit or wearing experience.
You can measure your wrist with a soft measuring tape and compare it with our product sizing information.
Most bracelet styles use elastic cords for comfortable wear unless otherwise stated.
Please contact us before ordering to check customization availability.
Bead sizes may have slight variations due to handmade production and material characteristics.
Returns & Support
Bead sizes may have slight variations due to handmade production and material characteristics.
For hygiene and handmade reasons, items with removed tags or that have been worn are not eligible for return or exchange, unless they arrive damaged.
Please contact us within 48 hours after delivery with clear photos of the item and packaging. Please ensure that the product tags has not been removed or tampered with.
Orders may only be canceled before shipment.
Please contact us before shipment to request a style change. If the item is in stock, we can exchange it for another style of the same price.
Your return request may be declined if the item has been worn, if the tags have been removed, if it is a custom-made product, or if the return request was made beyond the allowed return period.